About the 911 Center
Chester County 9-1-1 opened its doors, phones and radios to the public on September 11TH 1996. A lot has changed in the last seventeen years but some things have remained the same. Chester County 9-1-1 continues its dedication to serve the citizens of Chester County with the pride and professionalism they have come to expect.
The 9-1-1 Center acts as the first point of contact for all Emergency Responders in Chester County, from your local fire departments and EMS units to the Chester County Sheriff’s Office and other local police departments. Receiving more than six thousand (6,000) emergency and non-emergency phone calls every month in 2011, each phone call brings its own unique challenges both to the caller and call taker.
The 9-1-1 Center is staffed by a minimum of three dispatchers twenty four hours a day, seven days a week, 365 days a year. These dispatchers are on duty to insure that the citizens of Chester County receive a consistent level of service.
In addition to incoming phone calls, the 9-1-1 Center dispatches fourteen local fire departments, four ambulance locations, two rescue squads, the Great Falls Police Department, the Fort Lawn Police Department, the Chester City Police Department and Chester County Sheriff’s office along with Animal Control. The responsibility for making sure that these responders have the information they need lies first with the 9-1-1 call taker and radio dispatchers.